Laurel Cellphone Repair Privacy Policy

Effective Date: February 23, 2026

At Laurel Cellphone Repair, your privacy is important to us. This policy explains how we handle the information you provide when visiting our website or using our repair services in Laurel, MD. By interacting with our business, you accept the practices outlined below.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Laurel Cellphone Repair ("we," "us," or "our") DOES NOT provide customer opt-in information, including phone numbers and consent records, to any external marketing or promotional entities unrelated to delivering our services. All text messaging originator opt-in data is kept completely confidential.

1. Information We Collect

We gather various types of information to provide the best repair experience and keep our operations running smoothly:

Personal Information: Includes name, email address, phone number, and physical address. We also keep records of opt-in actions and timestamps for all communication channels (SMS, email, etc.).

Device-Specific Details: To manage repairs, we record your device’s make, model, IMEI, serial number, and reported issues.

Non-Personal Information: Includes IP address, browser type, device operating system, and website usage behavior collected via cookies and analytics.

Customer Communication: Logs of inquiries, messages exchanged (email, phone, chat), and service history.

2. How We Use Your Information

The information we collect helps us improve our services and operate efficiently:

To handle repair requests and provide status updates.

To respond to questions, feedback, and support requests.

To enhance the usability of our website and customer interactions.

To comply with legal requirements and prevent improper use or fraud.

To maintain records of your preferences and consent for communications.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS notifications, you agree to receive messages related to our services, including appointment reminders, repair updates, and customer support.

Opt-In & Consent: When you opt in, messages can only be sent.

Opt-Out Instructions: You may stop SMS notifications anytime by replying "STOP". You will receive a final confirmation, after which no further messages will be sent unless you re-opt in.

Help & Support: Reply "HELP" for guidance or get in touch with us at laurelcellrepair@gmail.com.

Carrier Information: Data rates and messaging rates may apply.

SMS Data Protection Statement:
No mobile information will be provided to external marketing entities. Information may be used by subcontractors providing support services, such as customer service. All other uses exclude text messaging originator opt-in data and consent; this information will not be made available to any external parties.

4. Information Use & Handling

We treat your data with strict confidentiality. We never provide, trade, or rent personal information. Information may only be accessed in the following cases:

Service Providers: Trusted vendors who assist in delivering our services (e.g., payment handling, customer support) may process information as necessary under confidentiality agreements.

Legal Requirements: Information may be released when mandated by law, court orders, or for safety and fraud prevention.

Business Transfers: In the event of a merger or sale of Laurel Cellphone Repair, data remains protected under this policy.

Note: All the above categories exclude text messaging originator opt-in data and consent; this information will not be made available for any other purpose, except to providers facilitating the SMS services.

5. Data Security

We implement technical and organizational measures to protect your personal information:

Encryption of sensitive data and secure access controls.

Regular security updates and staff training on data protection.

While no storage system is 100% secure, we make commercially reasonable efforts to protect your information.

6. Your Rights & Choices

You may possess the following rights, depending on the location:

Access, correct, or delete the personal data we hold about you.

Opt-out of emails or SMS (reply "STOP").

Revoke consent for future communications at any time.

7. Policy for Children

Our services are intended for adults. We do not catalogue personal information from kids under 16. If you believe a minor has provided information to us, please notify us immediately so that it can be removed.

8. Contact Information

For questions about this Privacy Policy or how your data is handled, please contact us:

Laurel Cellphone Repair
Address: 15101 Baltimore Ave #100, Laurel, MD 20707
Email: laurelcellrepair@gmail.com
Phone: +1 301-708-0005